Privacy policy.

Introduction

We understand that privacy is important to you – it is to us too. That’s why we respect your personal information and are committed to protecting it when providing products and services to you.

This Privacy Statement describes the personal information that may be collected by Requian (‘we’ or ‘us’). The choices you can make about your personal information and how we protect your information is also described within this Statement.

Your acknowledgement

You acknowledge that you’ve had the opportunity to read and understood this Statement. This Statement is intended to explain how we comply with the law not to expand your rights with us or our obligations to you beyond the laws listed above. If anything in this statement does not match the law (e.g. the law or the interpretation of the law changes) this Statement should always be interpreted to reflect and comply with the current law.

This statement includes examples but is not intended to be restricted in its application to such examples. Where the word 'including' is used, it means 'including without limitation'.

Our websites may contain links to non-Requian websites. We are not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.

Collection of personal information

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not that information or opinion is true or recorded in a material form.

When you give us your personal information, it imposes a serious responsibility on us. Protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.

We may collect your personal information when you:

  • fill in a registration form;

  • deal with us over the telephone or over web chat;

  • purchase a product or service;

  • register for, or use, our online products and services;

  • email us;

  • create an account with us;

  • participate in an online promotion;

  • provide us with feedback;

  • complete an online survey;

  • contact, register with, post to, like or follow any of our social media websites, pages, forums or blogs; and

  • ask us to contact you.

We will collect personal information by lawful and fair means.

Depending on the product or service, if you choose to not provide your personal information when requested, we may not be able to deliver the product or service that you have requested. We will endeavor to make this as clear as possible for each product and service.

In some cases, where it makes sense and is lawful, you can interact with us anonymously or by using a pseudonym (an alias). We will endeavor to make this option clear when it is available to you.

“Unsolicited” personal information is personal information about an individual that an organisation has unintentionally received. This is an uncommon occurrence for Requian, but when it does happen, we will protect your personal information with the same rigor as we treat personal information that we intended to collect. If we could not have collected this information through our normal processes, we will de-identify that information as soon as we can.

Uses and sharing

The primary reason we collect, use and share your personal information is to enable the delivery of our products and services to you and to conduct analysis to assist the design and improvement of our products and services.

We may contact you periodically to advise you of new or enhanced functionality which is available in connection with our products and services. You will not be obliged to adopt any such functionality.

Where your personal information has been previously obtained by us through the course of providing you with our products or services, we may:

  • keep and use this information to provide you with service messages;

  • in the course of improving our processes, products and services; and

  • in keeping our people, you and the community safe.

We will only use this information to communicate directly with you where that communication is reasonably expected or necessary.

When we temporarily make your personal information available to companies who perform services for us, we require those companies to protect your personal information as diligently as we do. Strict contractual and other quality assurance measures are used to ensure your personal information is protected.

We have a duty to maintain the privacy of all personal information we hold about you. However, certain exceptions apply - for example, where disclosure of your personal information is:

  • authorized or required by law.

  • in the public interest (e.g. where a crime, fraud or misdemeanor is committed or suspected and disclosure in the circumstances is justified).

  • with your consent - your consent may be implied or express and may be verbal or written.

We may also use the information you have provided us for a range of other purposes including product design, development and improvement

We are always seeking to improve the way our products and services are delivered and developed. We may use your personal information to help us:

  • better understand the needs of our customers, the community and you through analysis so that we and third parties can develop better and more efficient products and services;

  • conduct market research to ensure we are and continue to meet your needs;

  • providing you with the information, products and services which are relevant and tailored to you;

  • analyse, enhance, match and aggregate information to improve your user experience and to enable us to develop new or enhanced functionality for you; and

  • enabling us, or our third-party business partners, to conduct identity assurance and verification services and identify and prevent fraud.

The insights or analysis products and services we develop may be shared with business and commercial partners. Where we share insights or analysis products and services outside Requian we endeavor to ensure these are non-identifiable and/or de-identified form. If we share information about you which identifies you as an individual we will only do so in compliance with the law and/or your consent.

From time to time we use statistical and other scientific methods, processes and systems to extract knowledge and insights from information we hold in order to improve our services, services to our customers, for the prevention of fraud and breaches of law and to keep our people, the community and you safe.

The implementation of these techniques provide high level insights into performance, trends and patterns to improve:

  • the safety for our people & the community;

  • the customer experience and relevance of our services;

  • service performance of our network; and

  • commercial outcomes for the business.

We use data aggregates, statistics and de-identified data and information from a variety of sources within Requian and outside Requian to derive these insights.

Requian can disclose personal information (excluding sensitive information) between subsidiaries and controlled entities as long as the purpose for sharing is related to the reason the personal information was originally collected. This excludes subsidiaries that are outside of Australia. Under these same terms, subsidiaries can share personal information with Requian.

Requian may facilitate the transfer personal information to countries outside Australia. We will only do so in compliance with all applicable Australian data protection and privacy laws.

Requian will take reasonable steps to protect your personal information no matter what country it is stored in or transferred to. We have procedures and data transfer arrangements in place as appropriate to help ensure this.

Direct marketing

From time to time we may use the personal information we collect from you to identify particular Requian products and services or non-Requian products and offers which we believe may be of interest to you. We may contact you to let you know about these products and services and how they may benefit you.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or relationship with us.

Direct Marketing from Requian generally takes the form of direct mail, electronic marketing or telemarketing, but may also include other less traditional or emerging channels. These forms of contact will be managed by Requian, or by our contracted service providers with oversight by Requian.

Every directly addressed marketing form sent or made by Requian or on Requian’s behalf should include a means by which customers may unsubscribe (or opt out) of receiving similar marketing in the future.

You can ask us to remove or amend any previous consent you provided by directing your request to Requian.

Accessing your personal information

You can ask us to give you access to your personal information other than where there is an exception at law.

Requian will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us. However, we ask that you identify, as clearly as possible, the type (or types) of information requested. Requian will deal with your request in a reasonable time - usually within 30 days.

Your right to access your personal information is not absolute. In some circumstances, the law permits us to refuse your request to provide you with access to your personal information. For example, where giving access to your information would have an unreasonable impact on the privacy of other individuals, or would pose a serious threat to the life, health or safety of any individual or to public health or public safety.

In addition to privacy laws, you may have rights to access your personal information contained in certain Requian documents.

Updating your information

It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.

Where your information has been disclosed to a third party, Requian will take reasonable steps to notify the third party of the correction.

Where we are unable to update your information, we will provide an explanation in writing as to why the information cannot be corrected.

Information security

Requian is committed to protecting and securing your personal information.

We employ technical, administrative and physical procedures to protect personal information from unauthorized disclosure, loss, misuse or alteration.

We limit access to your personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by law.

Requian protects your personal information by complying with Information Security Standards, Industry Schemes and statutory obligations. We regularly conduct targeted internal and external audits on our security systems to validate the currency of our security practices.

Website security and privacy

We understand that you may be concerned about the security of the personal information we collect from you online.

Accordingly, we have systems in place to ensure our online dealings with you are as secure as your dealings with us in person, or on the telephone.

In those instances where we secure your personal information in transit to us and upon receipt, we use industry standard encryption software, Secured Socket Layer (SSL) 128 bit encryption. The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock symbol on its bottom task bar line to indicate this secure transmission is in place.

We employ security programs and services to monitor network traffic in order to identify attempts to breach our security.

We may collect non-personal information from you such as browser type, operating system, and web pages visited to help us manage our web site.

We use cookies (see below) and other internet technologies to manage our website and certain online products and services. We do not use these technologies to collect or store personal information unless you have opted into such a feature. Where you’ve logged into our website we may reflect the products and services you use with your on-line behavior to provide content that is of more interest to you.

Our internet server logs the following information which is provided by your browser for statistical and content optimization and personalization purposes:

  • the type of browser and operating system you are using

  • your Internet Service Provider and top level domain name

  • the address of any referring website

  • your computer's IP (Internet Protocol) address.

A "cookie" is a packet of information stored on your computer that allows the Requian server to identify and interact more effectively with your computer.

Our websites use two different kinds of cookies:

Session cookies – temporary cookies that only last until you close your browser

Persistent cookies – cookies that are stored for a longer term on your computer.

When you access our web site, we send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use our website. Cookies do not identify individual users, although they do identify a user's internet browser type. When you close your browser, the cookie is deleted and no longer exists on your computer.

You are free to disable cookies in your browser. If you have disabled cookies you may not be able to take full advantage of all of our website features.

We use session cookies in the following manner:

  • Log-on and log-off administration – Session cookies help with the log-on and log-off processes for those users who have decided to register to use one of our online services. The cookies enable us to recognize your user ID when you log on so that we do not establish a duplicate registration record for you.

  • Transactions and site usability – We use session cookies to improve how you navigate through our website and conduct transactions. As examples, session cookies are used to maintain your online session as you browse over several pages; to store and pre-populate information so that you do not have to re-enter the same information twice. Session cookies may also be used to collect referral statistics when you click on a link or ad banner to or from requian.com, and associated websites.

  • Requian may also use "persistent cookies". A persistent cookie is a small piece of text stored on your computer's hard drive for a defined period of time, after which the cookie is erased.

We use persistent cookies as follows:

  • Site usage measurement - Our site measurement tool uses a persistent cookie to assist us in measuring how and when our web site and its various components are used. It functions as a "visit cookie," so we can determine if you are a repeat visitor to our site. This allows us to know if we are attracting new visitors and what aspects of the site seem most useful. The cookie will expire 30 days after your last visit.

  • Log-off safety function - Requian uses a persistent cookie to automatically log you off certain Requian sites if there has been no activity for 15 minutes. This is done for your safety to ensure that, if you have finished using our site but have forgotten to log off, no one else can use your computer via your log on and password. The cookie is permanently removed from your computer when you log off, or, if you have closed the browser without logging off, it is removed within 15 minutes from your last activity.

  • Longer-term cookies - Persistent cookies allow us, at your request, to recognize you when you return to requian.com or to remember certain information that you have provided us. The recognition feature allows you to log on to certain Requian sites automatically, without having to enter your name and password each visit. The cookie assigns a random number to you, and allows us to track your site activity, but this is not linked to personal information. This allows us to personalize the site for you and tailor the content to your needs, for instance to show you banner ads about products you may be interested in.

  • Click stream data - "Click stream data" is information which is derived from an analysis of your website activity based on the sequence of links which you click on while browsing our Website. When you visit the Website or use our products and services, we will collect this information for analysis, maintenance or reporting purposes and to improve the performance of our Website. This can include information such as your IP address, the duration of your visit and the date and time of your visit.

Other cookies allow us to remember certain information related to prior transactions, such as package tracking numbers, or mailing or address lists, so we may pre-populate those fields for you on return visits.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Most browsers accept cookies by default.

The Requian site contains links to other sites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read and understand the privacy policies on those websites prior to providing any information to them.

Some of the content appearing on the Requian website may be supplied by third parties, for example, by framing third party web sites or the incorporation through "framesets" of content supplied by third party application service providers. In such cases, Requian will ensure that our contractual arrangements with these third parties protect your personal information in compliance with privacy laws.

Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analyses so we can ascertain what people are looking for on our website, and to improve the services that we provide.

We may use external entities to provide us with detailed aggregate statistical analyses of our website traffic. At no time is any personal information made available to these entities, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.

Loss of personal information

Despite our every effort to protect your personal information, there remains the possibility that a privacy related incident could occur. In the event of loss of personal information Requian will:

  • seek to rapidly identify and secure the breach to prevent any ongoing breaches;

  • assess the nature and severity of the breach including the type of personal information involved and the risk of serious harm to affected individuals;

  • notify the affected individuals directly if appropriate;

  • notify the relevant authorities if the breach is significant;

  • engage the appropriate authorities where criminal activity is suspected; and

  • if appropriate, put a notice on our website advising our customers of the breach

How to contact us

Requian is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy.

To contact us with a compliment or complaint or a privacy question, you can write to us or call using the contact information available on our website.

Changes to this Privacy Policy

We may change this Privacy Statement from time to time. If we do we will post changes to the Privacy Statement and publish the effective date when this statement is updated.

The one you are now reading was updated in September 2020